https://open.spotify.com/show/7H3FMyavFAFOZoLqwXCV8R?si=ae90e5a3da3d448b
Flight Centre Travel Group's Matt Upton explains how his automation team uses Notion, Notion Workers and Notion AI skills at enterprise scale, and why nothing gets automated until the process behind it is fixed.
Matt is Head of Automation and Innovation for Flight Centre's Asia Pacific corporate brands, leading a team of around 30 across five brands from India and the Middle East to Japan, Australia and New Zealand. Inside a 12,500-person business, the work ranges from multi-step customer onboarding automations to five-minute tasks done 500 times a day.
He joins Tim Jeffries and Jerwin Parker to walk through how his part of the business made Notion its single source of truth. Information used to be spread across Confluence, Azure DevOps, SharePoint, OneDrive and local files, and nothing joined up. Flight Centre's corporate technology teams now have roughly 1,000 Notion seats. "I tell people if it's not in Notion, it doesn't exist," Matt says, and that rule is what made the change stick.
Format: Guest interview with Matt Upton, Flight Centre Travel Group
Matt Upton: Head of Automation and Innovation, Asia Pacific (Corporate Brands), Flight Centre Travel Group. His team is one of five automation teams across the business.